Before sending your product in, you will need to fill in Cincoze RMA Request form and obtain a RMA number from us. Our staff is available at any time to provide you with the most friendly and immediate service.

RMA Instruction

■ Customers must fill in Cincoze Return Merchandise Authorization (RMA) Request Form and obtain a RMA number prior to returning a defective product to Cincoze for service.

■ Customers must collect all the information about the problems encountered and note anything abnormal and describe the problems on the “ RMA Request Form” for the RMA number apply process.

■ Charges may be incurred for certain repairs. Cincoze will charge for repairs to products whose warranty period has expired. Cincoze will also charge for repairs to products if the damage resulted from acts of God, environmental or atmospheric disturbances, or other external forces through misuse, abuse, or unauthorized alteration or repair. If charges will be incurred for a repair, Cincoze lists all charges and will wait for customer’s approval before performing the repair.

■ Customers agree to insure the product or assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or equivalent. Customers can send back the faulty products with or without accessories (manuals, cable, etc.) and any components from the card. If the components were suspected as part of the problems, please not clearly which components are included. Otherwise, Cincoze is not responsible for the devices/parts.

■ Repaired items will be shipped along with a "Repair Report" detailing the findings and actions taken.


RMA Flow Chart



RMA Request Form